Return Policy

Please read this before you buy. At checkout you tick a box to confirm you've read it, and items marked Final sale need a second tick. The return label shown on a product when you order is the one that applies to your order.

1. Before you buy

• Check that it fits. Send us your vehicle's VIN and the product you want before you order. If we confirm in writing that it fits and it doesn't, we take it back with no restocking fee and refund your original shipping, as long as it's unused and complete and you ask within 14 days of delivery.
• Check the return label. Every product shows one of the four labels below: next to Add to cart, in the cart, at checkout and on your receipt.
• Ask before you order. Not sure about a product? Call (416) 901-5812 or email [email protected]. Once an order ships, changing your mind follows the rules below.

2. The four return labels

3. A return is accepted only if all of these are true

• You ask within 14 days after delivery: from the delivery date in the carrier's tracking, until 11:59 p.m. Eastern time on the last day.
• You ask through My account → your order → Return an item, and we approve it in writing before you send anything.
• You ship it within 7 days after we approve it.
• The product's label allows returns: it isn't Final sale or Warranty only.
• It's factory-sealed: never opened, never taken out of its packaging, and every manufacturer seal and our VOID seal sticker is intact. Items labelled Free returns may be opened, but must be unused: never installed, connected or powered on in a vehicle.
• It's the same unit we shipped: its serial numbers match the ones we recorded when we packed your order.
• It's complete: everything that came in the box, plus any free gift, in the original box with no tape, labels, writing or damage on it.
• It isn't on the list in section 4.

If any one of these isn't true, the return is refused.

4. These can never be returned

Whatever the product, except for the problems in section 7:

• Items labelled Final sale or Warranty only.
• Anything opened: a cut or missing seal, our sticker showing VOID, or a box that has been opened (except items labelled Free returns, which may be opened but not used).
• Memory cards and other storage, once their package is opened.
• Anything flashed, programmed, registered, paired, activated or connected to a vehicle: bypass and interface modules, remote starters, T-harnesses and similar parts.
• Anything with cut, stripped, spliced or connected wires, used adhesive, or removed protective film.
• Subscriptions, SIM cards, licences and software keys, once activated.
• Special-order or non-stock products we ordered for you.
• Clearance, open-box, refurbished and "as marked" items.
• Products whose serial-number label, warranty seal, manufacturer seal or our seal sticker is missing, damaged or altered.
• Products damaged after delivery.
• Returns asked for more than 14 days after delivery.
• Products not bought from our online store (purchases at our shop: see section 11).

6. How to return an item, step by step

1. Ask. Sign in to My account, open the order and choose Return an item, within 14 days of delivery. Tell us which item and why.
2. Wait for our approval. We reply within 2 business days with a return number and the address, or the reason we can't accept the return. Don't send anything before then: parcels sent without approval can be refused. Approval means we'll inspect the item; it doesn't guarantee a refund.
3. Pack it. Put the product's own box inside a sturdy shipping box. Don't put tape, labels or writing on the product's box: it's part of what you're returning. Include everything that came with it. Take out your memory card and delete your personal information.
4. Label it. Write the return number on the shipping box, not on the product's box.
5. Ship it within 7 days, with a tracked service, insured for the full value, at your cost. Keep the receipt and the tracking number: a return lost or damaged on its way to us is your responsibility.
6. We check it on camera. We open every return on video and check the serial numbers, the seals, that it's complete and that it was never used. We may check the device's settings, activation and usage history.
7. Refund. If it passes, we refund within 15 days, to the card you paid with. Your bank may take 5 to 10 business days to show it.

Bringing it to our shop instead? Only by appointment and with a return number. We inspect it at the counter with you.

7. Problems we fix (these aren't returns)

These have their own deadlines, and a product's return label doesn't change them:

• Damaged, missing or wrong item: tell us within 48 hours of delivery, with photos, and keep the parcel and all the packing. Every parcel leaves us closed with our own printed tape. If yours arrives with that tape cut, re-taped or replaced with other tape, photograph it before you open it, or refuse the parcel.
• Tracking says delivered but you can't find it: tell us within 3 days.
• Dead on arrival: if it doesn't work when you first try it, tell us within 7 days of delivery, before installing it permanently. If our test confirms the fault, we replace it (or refund it if none is available) and pay the shipping both ways.
• Defects later on: covered by the manufacturer's warranty, and we handle the claim with you. Damage from installation or wiring (including burnt or melted parts), water, accidents or changes isn't covered, and neither is labour to remove or reinstall a product.

Report any of these in My account (Report a problem), at [email protected] or at (416) 901-5812. The full rules are in sections 6 and 8 of our Terms of Sale.

8. What you get back

• The price you paid for the item, minus the 20% restocking fee (none for Free returns items), plus the tax on that amount.
• Not refunded: the original shipping (if your shipping was free, we deduct what it cost us) and the return shipping.
• Missing parts: we refuse the return and send it back at your cost, or deduct the full regular price of each missing part: our choice.
• Bundles and kits come back together. If you keep part of one, we charge the parts you keep at their regular prices.
• Free gifts come back unused with the product they came with; otherwise we deduct their regular price.
• If a return takes your order below a free-shipping amount or a promotion's minimum, we deduct the shipping we paid or the discount that no longer applies.

9. If a return doesn't pass our check

• We email you the reason, with photos, and nothing is refunded.
• You can have the item sent back by paying the return shipping within 30 days. If you don't, we send a final notice, and 30 days after that the item is treated as abandoned.
• A different unit, an empty box or something else: if the serial numbers don't match our records, or the item is a different, older, used, damaged or fake unit, the return is refused and nothing is refunded. We keep everything as evidence and may report it to the police, the carrier and our payment processor.

10. Exchanges

• An exchange follows the same rules as a return. We send the new product once the returned one passes our check. You pay the shipping both ways, and you pay (or we refund) any price difference.
• Exchanging a factory-sealed product for a different product of the same or a higher price? No restocking fee.

11. Bought or installed at our shop

• Products can come back within 30 days of purchase, unopened and unused, in their original packaging. A manufacturer defect is handled under warranty instead.
• Installation labour, and parts used for an installation, are final sale.
• Products that have been opened, used, installed, broken or altered can't be returned.
• Clearance and final-sale items can't be returned or refunded.
• Returns have a 20% restocking fee, taken off the refund.
• We don't do exchanges on purchases at our shop, so please check fit before you buy. We're happy to check it for you with your VIN.

12. The fine print

• This Return Policy is part of our Terms of Sale, which have the full details. By ordering, you agree to both.
• The return label and this policy as shown when you order are the ones that apply to your order, even if we change them later.
• Refunds go only to the person who paid, on the payment method used for the order: never as cash, a cheque or a gift card, and never to another card.
• Nothing here takes away rights you have under Ontario's consumer protection law, or your province's, where the law says they can't be waived.
• Questions? (416) 901-5812 · [email protected]. We reply within 1 to 2 business days.